Managed IT & Help Desk
Monitoring, patching, and maintenance for every device, plus a help desk your staff can actually reach.
Managed IT that’s first out of the gate.
Horseshoe Networks runs, secures, and supports the technology behind Niagara businesses (proactive monitoring, cybersecurity, backups, and help desk) for one predictable monthly fee.
- 24/7 monitoringIssues caught before you notice
- Managed securityThreat detection & response
- Backup & recoveryServers and Microsoft 365
- One monthly feePredictable, per-user pricing
01 · The Stable
Everything your business runs on, handled.
One partner for your devices, network, cloud, and security, so your team gets back to work and stays there.
Cybersecurity
Managed threat detection, email protection, and staff awareness training to keep attackers off the track.
Backup & Disaster Recovery
On-site and cloud backups for servers and Microsoft 365, tested so recovery works when it counts.
Microsoft 365 & Cloud
Licensing, email, Teams, and SharePoint set up properly, secured, and managed as your team grows.
Hardware & Procurement
Business-grade laptops, networking, and servers sourced, configured, and delivered ready to work.
IT Strategy & Projects
Office moves, migrations, and upgrades planned and delivered by an experienced IT project manager.
02 · Post Positions
Pick your post position.
Per-user monthly pricing that scales with your team. No surprises.
Starting Gate
$79 / user / month
The essentials: monitored, protected, and backed up. Help desk billed at $85/hr in 15-minute increments.
- 24/7 monitoring & patching
- Managed threat detection
- Microsoft 365 backup
- Help desk at $85/hr
Recommended
Thoroughbred
$129 / user / month
Fully managed IT. Your whole environment run and supported for one flat fee.
- Everything in Starting Gate
- Unlimited remote help desk
- Server & on-site backup (add-on)
- Onboarding & offboarding staff
- Hardware & licence management
- Security awareness training
Triple Crown
Please Contact
For growing teams that want a strategic IT partner, not just support.
- Everything in Thoroughbred
- On-site support visits
- Quarterly IT strategy reviews
Need a one-time project or repair? Ask about project work.
03 · The Race
From the gate to the finish line.
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100% free, no-obligation assessment
We review your devices, network, accounts, and security, then show you exactly where the risks are.
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Onboarding
We deploy monitoring, security, and backups; document everything; and fix what needs fixing.
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Ongoing management
We keep everything running and secure, and your team has one number to call when they need help.
04 · The Jockey
A track record you can trust.
Horseshoe Networks was founded by Derek Arnone, an IT executive who has spent years leading the business systems that teams depend on, for organizations that couldn’t afford downtime.
He started Horseshoe to give Niagara businesses the kind of proactive, well-run IT that larger companies take for granted, with a local leader who is personally accountable for every client.
- Founder & CEO
- Niagara based
05 · Post Time
Your race starts with one conversation.
Tell us about your business and we’ll set up a time to review your IT and walk you through a plan.
Serving businesses across
- St. Catharines
- Niagara Falls
- Welland
- Thorold
- Niagara-on-the-Lake
- Lincoln
- Grimsby
- Pelham
- Fort Erie
- Port Colborne
- Hamilton
- GTA